Noble Auto Group - Newton


This is what good customer service is all about...

April 22, 2016

Just wanted to say THANK YOU. I will NOT go anywhere else for my Ford factory parts except Noble due to your excellent customer service. Joel helped me this morning and went way above and beyond in helping find the parts I needed for a customers car. WOW, I am very appreciative, thank you Joel. This is what good customer service is all about. I have been in the automotive repair business for over 35 years and I have seen customer service decline and it is good to see someone still gets it. Again, thank you Joel! Jose P.S.- I'm the mechanic working on the vehicle he helped us with today. I have done this for 9 years and I have to agree with Jose, I have never seen someone from a dealership go so far above with something like this. To actually go through another another vendor to make sure that we get what is needed was amazing. Thanks again! Sidney

They Go Beyond Customer Service to Provide Satisfaction...

April 11, 2016

I never have a complaint about this dealership. They go beyond customer service to provide satisfaction in purchasing a vehicle. Servicing is always good also. They explain to the detail if something is wrong, suggest when changes need done. Overall this is the best dealership in the area, better than Des Moines.

Noble Ford is Absolutely Outstanding!

Indianola, IA
April 5, 2016

Noble Ford associates Tim, Dan Fox, and Damian were extremely outstanding and committed to helping us get a vehicle. Our situation was far from the norm. We could not get into the facility so they brouht the vehicle that we wanted to look at out to our home. Once we agreed on a deal, they even brought out the paperwork for us to sign. Everyone was just awesome given our circumstances and we are truly grateful that there is a company out there so willing to help their customers. My parents always bought from Noble and now they have our business. Thank you!

Barry Webb Has A Great Personality...

March 30, 2016

Berry Webb was my sales person. His personality is great he was serious we needed to be and made me laugh when I needed to!! He was very prompt when we arrived and took the time to locate the vehicle I came to look at as it was at your dealership in Newton. He had it brought to The dealership within a couple hours. Tim the finance manager was very friendly and was able to meet my demands, and I was able to drive away in my truck!!

Courteous Staff...

March 28, 2016

Courteous staff. Good price on vehicle and good price on trade-ins.

I Had A Pleasant Visit...

March 28, 2016

I had a pleasant visit. I enjoyed the cup of coffee and the conversation. Mike is a good person and an asset to the company.

Noble Auto Group - Iowa's Choice for American Made

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March 25, 2016

Service Writer Was Friendly...

March 25, 2016

The service writer was friendly and answered my questions The oil change was done quickly and my car didn't smell like oil when I've had it done at other dealerships.

Sales Experience Was Easy...

March 25, 2016

Our vehicle was looked at for service very promptly and our sales experience was easy. The waiting room was also a nice touch while your vehicle is being looked at.

Chris Hougland Is An Excellent Person...

March 19, 2016

Chris Hougland is an excellent person to work with and he has excellent customer service!!

Eric Alexander was Very Patient and Helpful...

March 19, 2016

Eric Alexander was very patient and helpful and made my visit enjoyable. I had been to two other Dealerships and there aggressive sales tactics had me on edge. Eric took away that edginess and made my visit good!

Tim Bahner was helpful...

March 18, 2016

Met with Tim Bahner finance manager and received very helpful information on leasing my next new truck.

Dan is an excellent sales person...

March 11, 2016

Dan is an excellent sales person and treats us with respect and friendliness. Very nice to work with.

Very Friendly...

March 11, 2016

Very friendly. Walked me to my car and opened the door

Noble Has Done A Good Job...

Des Moines
March 9, 2016

We bought 2 new cars in 2014. I have used the quick lane and it is very fast and courteous. I did have an engineering problem with the 2014 focus. I took it to Ed in the service department. He didnt play any games and took ownership of the problem from the getgo. He told me when the new parts would be in and he was right on the money. He gave a wide variety of times to fit my schedule, He provided me with a nice loaner and i only had to replace the gas that i used and my car was ready for pick-up exactly when Ed said it would me done.

They Took Time and Explained Options...

March 8, 2016

Finance manager took time and explained options for me and was a great help with my purchase.

Daniele Gave A Great First Impression...

March 7, 2016

I would not have gone to the dealership to begin with if it had not been for Danielle who gave a great first impression in answering the phone when I called - including listening to my questions and calling me back with answers in ten minutes. Stephen Shey (sp?) was a great young man to work with in sales and I would highly recommend him. I knew what I was looking for in a used car, and they had what fit perfectly for me. Also appreciated detailed work with Tim in finance, and Jordan as Sales Manager coming over to say thanks and our visit about faith and family after the sale.

First time Ford (F150) buyer

Indianola, IA
March 3, 2016

Shopping and "dealing" for a new car or truck is never a fun process at least not for me. However, the sales and management staff at Noble Ford in Indianola made it a tolerable process and somewhat "painless." After looking at the truck inventory on the lot I walked into a clean showroom and service area. My salesperson was knowledgeable, polite, and I think most important he was honest and fair with me. I am continuing to research my truck model through Consumer Report and have been pleased with the comparisons and data that has been published about the F150 Eco-boost system. I look forward to a long and satisfied ownership of my new 2016 Ford F150.

I'm Happy with the Service!!

March 3, 2016

I can't think of anything. I'm happy with the service!!! The guys know what they're doing. Pleasant folks & have taken good care of my, car for 8 years & truck for 15 years. Noble Ford has taken care of all maintance on both vehicles.

Genuinely Great People...

March 2, 2016

I live in Des Moines and have bought several vehicles from both locations. I am not usually one to fill out requests for feedback, but just had to this time. These people at Noble are HANDS DOWN the best people in this business. Their prices are better than anyone in Des Moines, the way they treat people is way better and I always am greeted with a smile and handshake whenever I enter one of their stores. Love these guys!

My Experience Was Excellent...

February 2, 2016

My experience was excellent--the repairing for minor collision was great, all paperwork was handled efficiently & professionally! Couldn't have asked for a better experience!

Everyone Always Goes Above and Beyond...

February 3, 2016

The Parts guy was extremely helpful when my key fab wasn't working properly. He then walked me back to the service depts and replaced the battery for me in the key fab. Nothing comes to mind. Everyone always goes above and beyond.

Great Prices That Can't Be Beat...

February 7, 2016

The salesman was great, managerial staff was fantastic, great prices that can't be beat

Like Working With Doug Thomson...

February 7, 2016

I liked working with Doug Thomson (Indianola IA) again. He took the time to listen to me & my daughter when wanting to purchase a vehicle. Helped in the selection process. Made it easy.

Real Positive Customer Service...

February 13, 2016

Bought new tires. Jim Meyers helped me with the selection process so I got the right tires for my driving. He and the service dept. we're awesome. Teach the rest of the other Companies in the world what real positive customer experience is all about vs. just striving for ok customer service.

Genuine Person...

February 2, 2016

Low pressure and willing to work with me. I really like Kevin the sales person. He was a genuine person and not slimy like many car sales people.

Great job...

February 3, 2016

Great job to Kristen, Doug and Kevin!

Respect, honesty, fairness...

February 27, 2016

My salesperson was very knowledgeable about the Ford truck product and was able to answer all questions. He treated me with respect and was fair and honest with me. Usually the new truck-buying experience can be slow and somewhat "painful" but the process at Noble Ford went smoothly with no glitches.

Great to work with

June 9, 2014

I have purchased three vehicles from Noble Ford. They all have been very well prepped and the people have been great to work with. I am currently considering purchasing another vehicle.

I know I will get the best deal.

April 9, 2014

When I shop at Noble Ford I know I will get the best deal.

There is always someone available to help

April 9, 2014

At Noble Ford I feel like there is always someone available to help me and answer my questions.

Thank you for having such a good service department.

April 11, 2014

I have a 2006 Equinox that is having heater problems. I received a letter from GM telling me that I they had extended the warranty period for this problem. It finally broke this weekend, and I had looked up the problem on line and knew what was going on with my car. I live in Knoxville and called my local Chevy dealer, and they didn't know anything about the problem or the extended warranty. I called your service dept. and talked to Nathan, he was very helpful and knew what I was talking about. He even looked into it for me and found the warranty extension. I could not believe the difference in service from one dealer to the next. I know that you usually only hear about problems, but I just wanted to thank you for having such a good service department. Thanks Larry

I look forward to working with them in the future

April 11, 2014

Just purchased my second vehicle from Noble All American. Both purchases have been great experiences. I look forward to working with them in the future and recommend them to everyone.

I will always be taking my car to Noble.

April 11, 2014

Whenever I need service on my car, I'm always nervous about taking it to someplace new. However, my experience at Noble All American changed my mind and I can say that I will never be taking my car elsewhere. I needed an oil change, but noticed it was making a weird noise a few days earlier. I took it in, not knowing much about cars, and Nathan in the service department was so helpful! He explained to me what they found to be the problem and basically walked me through the steps to fix it, making me feel like they really care about their customers and want to make it the best experience possible for them. I can definitely say that my experience was second to none and as long as I'm within the area, I will always be taking my car to Noble.

The nicest people I have ever dealt with

April 9, 2014

I had the best experience buying a car from this dealership, I am a single mom with two boys, they where helpful with the boys while I made my purchase, the salesman and the used car manager where the nicest two people I have ever dealt with, I will be back and tell all my friends where to go and have a fun time buying a car

Much more than a “ten”

April 11, 2014

This transaction was much more than a “ten”. Service was absolutely fabulous and you dealt very efficiently with the tough time lines I was facing. I love my van and have already told several friends how easy an online transaction is with Noble! I appreciate all you have done! Thanks again, Heidi

Thanks Noble for all your hard work!!

April 11, 2014

I have never had better service from a dealership! They helped me out very slowly and steadily and at my pace. They were never pushy like more dealerships are! I have bought many cars from them and will keep buying from them! I say BUY FROM NOBLE!! I will refer as many people as I can!! Thanks Noble for all your hard work!!

You guys are the best!

April 11, 2014

You guys are the best! I will be a repeat customer for sure!